Terms & Conditions

Taxi Faro provides private pre-booked taxi and passenger transfer services in Faro and throughout the Algarve.

Our services include Faro Airport transfers, hotel, villa and accommodation pick-ups, and point-to-point taxi transfers.

All services are private. The vehicle is reserved exclusively for the passenger(s) included in the booking. We do not operate shared transfers.

Services are available 24 hours a day, 7 days a week, subject to vehicle and driver availability.

A booking request submitted through our website, WhatsApp, email or any other communication channel does not automatically confirm the service.

A booking is only considered confirmed after availability and the fare have been agreed and the customer receives written confirmation from Taxi Faro.

Confirmation may be provided by WhatsApp, email or another agreed written communication method.

Customers are responsible for providing accurate booking information, including the correct date, pick-up time, pick-up location, destination, number of passengers and, where applicable, flight number.

The fare confirmed at the time of booking is the final fare for the journey originally agreed.

For pick-ups within Faro, payment is made directly to the driver at the end of the journey.

Payment can be made by cash or credit/debit card, unless another payment method has been agreed in advance.

For pick-ups outside Faro, advance payment is required to confirm the booking.

Pre-payment may be made by credit/debit card payment link, Revolut transfer or bank transfer (IBAN).

Bookings requiring advance payment are only considered fully confirmed once the payment has been successfully received.

Additional charges may apply if the customer requests changes to the original booking, including additional stops, waiting time, a different destination or other significant changes to the agreed journey.

Any additional charge will be communicated whenever reasonably possible.

Customers should inform Taxi Faro of cancellations or booking changes as early as possible.

Requests to change the pick-up time, pick-up location, destination, number of passengers or other booking details are subject to availability.

A booking change is only considered accepted once it has been confirmed by Taxi Faro.

Late cancellations and no-shows may be subject to a cancellation charge where a vehicle and driver have already been allocated exclusively to the booking.

For Faro Airport pick-ups, customers must provide the correct flight number when making the booking.

We monitor the flight information provided and adjust the scheduled airport pick-up according to the actual arrival time whenever necessary.

Normal flight delays do not result in an additional waiting charge.

Taxi Faro cannot be held responsible for incorrect or incomplete flight information provided by the customer.

For Faro Airport pick-ups, the driver will meet the passenger at the agreed meeting point in the Arrivals Hall.

Meeting instructions will be provided before the transfer.

Driver and vehicle details may also be provided before the scheduled pick-up whenever applicable.

Passengers should keep their phone available after landing in case communication with the driver is necessary.

Customers must provide the correct number of passengers and an accurate indication of the amount of luggage when making the booking.

Vehicle allocation, including Standard Car or Large Van, is based on the number of passengers, luggage requirements and vehicle availability.

Oversized or unusual luggage must be declared in advance.

Taxi Faro reserves the right to refuse transportation of luggage or items that cannot be safely accommodated in the allocated vehicle.

Baby and child seats are available free of charge when requested in advance, subject to availability.

Customers should inform us of the child's age or the type of seat required when making the booking.

Requests made without sufficient notice cannot always be guaranteed.

Passengers should be ready at the agreed pick-up location at the confirmed time.

For non-airport pick-ups, the driver will wait for up to 15 minutes after the confirmed pick-up time.

For Faro Airport pick-ups, the driver will wait for up to 60 minutes after the actual flight arrival time, taking into account normal time required for passport control, baggage collection and exiting the Arrivals area.

If the passenger expects to be delayed, they should contact Taxi Faro as soon as possible.

If the passenger cannot locate the driver, they should contact Taxi Faro using the contact details provided before leaving the agreed pick-up location.

If the passenger does not appear within the applicable waiting period and cannot be contacted, the booking may be considered a no-show.

Passengers must behave appropriately and must not endanger the driver, vehicle, other passengers or other road users.

Smoking is not permitted inside our vehicles.

The driver reserves the right to refuse or terminate a journey if a passenger behaves in an abusive, threatening, violent or unsafe manner.

Passengers may be held responsible for damage or excessive cleaning required as a direct result of their actions during the journey.

We make every reasonable effort to provide a punctual and reliable service.

However, delays may occur due to circumstances beyond our reasonable control, including traffic congestion, road closures, accidents, severe weather, police activity, strikes or other unexpected events.

Where possible, we will inform the customer of any significant delay and make reasonable efforts to minimise disruption.

Taxi Faro will provide its services with reasonable care and professionalism.

We are not responsible for losses resulting from circumstances outside our reasonable control or from incorrect information supplied by the customer.

Passengers are responsible for ensuring that sufficient travel time is allowed for flights, trains, appointments or other onward connections.

Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable Portuguese or European Union law.

Passengers are responsible for their personal belongings and luggage.

Customers should check the vehicle before leaving to ensure that no belongings have been left behind.

If an item is found in one of our vehicles, we will make reasonable efforts to return it to its owner.

Any costs associated with returning lost property may be charged to the customer.

In the event of a consumer dispute, customers may contact the competent Portuguese Alternative Dispute Resolution entity.

For services based in the Algarve, customers may contact:

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Further information is available through the official Portuguese consumer protection and dispute resolution services.

These Terms & Conditions are governed by Portuguese law.

Nothing in these Terms affects any mandatory consumer protection rights or jurisdiction rules applicable under Portuguese or European Union law.

For bookings, changes, cancellations or questions relating to our services, customers can contact Taxi Faro through the contact details published on our website.

We recommend using WhatsApp for faster communication regarding active or upcoming bookings.

Taxi Faro & Airport Transfers
Faro, Algarve, Portugal